Return & Refund Policy

Last Updated: October 19, 2026

At PurrWash, we want you to feel confident when shopping for your kitchen cleaning essentials. If your purchase does not meet your expectations, we offer free returns and refunds within 30 days, subject to the terms outlined below.

This policy applies to purchases made directly through https://purrwash.rest.

1. Return Window

You may request a return within 30 days of receiving your order.

To help us process your request, please contact us within this period at support@purrwash.rest and include your order number and the reason for your request.

We recommend contacting us before sending any item back. Our team will provide the applicable return instructions.

2. Return Eligibility

To qualify for a return, an item should generally:

• Be associated with a verifiable PurrWash order.

• Be returned within the applicable 30-day return period.

• Include its original packaging and accessories, where reasonably available.

• Be accompanied by sufficient information for us to identify the order and evaluate the request.

Because our products include kitchen cleaning sponges and scrubbers, we recognize that some items may need to be inspected or handled to determine whether they meet expectations. Please contact us if an item has been opened, used, or found to be defective. Such circumstances will be reviewed individually, subject to applicable law.

We will not use this policy to exclude rights that cannot legally be waived.

3. Free Returns

PurrWash offers free returns within 30 days.

When a return is approved, we will explain the return procedure and any shipping arrangements applicable to your location. We will not charge a standard return shipping fee for an eligible return processed under this policy.

Please do not send products to our business address unless we have confirmed that this is the correct return destination.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at support@purrwash.rest.

Where possible, include:

• Your order number.

• A description of the issue.

• Clear photographs of the item and its packaging, if relevant.

We will review the information and explain the available resolution, which may include a replacement, return, or refund as appropriate.

Please contact us promptly after discovering the problem so we can assist you effectively.

5. Refund Process

Once a return or refund request is approved, we will explain the next steps.

If a return is required, the refund will generally be processed after the returned item has been received or the applicable return conditions have otherwise been satisfied, subject to applicable law.

Approved refunds will be issued to the original payment method whenever possible. Your bank, card issuer, or payment provider may require additional time to post the refund.

The time it takes for the funds to appear in your account may vary depending on your payment provider.

6. Refund Amount

For an approved full refund, we will refund the amount paid for the eligible returned item, including applicable taxes and other amounts that must legally be refunded.

PurrWash offers free worldwide shipping. Original shipping charges will not ordinarily apply to our standard free-shipping orders. Where any separate charge was paid, its treatment will follow the applicable refund terms and legal requirements.

Partial refunds may be considered when appropriate and permitted by applicable law, including where only part of an order is eligible for a refund.

7. Cancellations and Order Changes

If you need to cancel or change an order, contact us as soon as possible at support@purrwash.rest.

We will make reasonable efforts to accommodate your request before the order is processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation or modification may no longer be possible.

If cancellation is not possible, you may contact us about the applicable return options after delivery.

8. Exchanges and Replacements

If you receive a defective or incorrect item, contact us to discuss a suitable resolution.

Where an exchange or replacement is available, we will provide instructions based on the item, stock availability, and delivery destination.

A refund may be offered instead where appropriate or required by law.

9. International Returns

PurrWash offers free worldwide shipping and free eligible returns within 30 days.

International return arrangements may vary according to the destination and fulfillment circumstances. We will provide instructions for an approved return and will not impose a standard return shipping fee for an eligible return under this policy.

Any customs-related requirements or other obligations imposed by law will be handled in accordance with the applicable rules.

10. How to Request a Return or Refund

Please email support@purrwash.rest with the subject line "Return or Refund Request."

Include your order number, the email address used for your purchase, and a description of the issue.

Our team will review your request and respond with the next steps.

11. Statutory Rights

This policy does not limit any consumer rights that apply to your purchase under the laws of your country, state, or region.

Where applicable law provides additional or mandatory remedies, those rights will take precedence over any inconsistent provision in this policy.

12. Contact Information

PurrWash
Website: https://purrwash.rest
Email: support@purrwash.rest
Phone: +1 570-752-2728
Address: 9760 Isabelle Rd, Lafayette, Colorado 80026, United States

Thank you for choosing PurrWash. We appreciate your trust and will do our best to make your shopping experience a positive one.